Refund policy

Order Cancellation

Once an order is placed, we cannot cancel it. All orders are processed immediately by our system to ensure fast delivery. Please double-check all details prior to placing your order. For any assistance, please email us at zovuraofficial@gmail.com.

For subscription renewals and repeat orders, cancellations must be made before your payment method is charged. Once your payment is processed, the order is considered "in progress" at our warehouse and will not be eligible for a cancellation or refund.

Returns

We have a 10-day return policy, which means you have 10 days after the date of delivery to request a return. This is based on the delivery date provided by the tracking number.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, email us at zovuraofficial@gmail.com. We will provide the return address and instructions. Please note that Zovura is not responsible for return shipping fees. Any returns sent without prior approval will not be accepted.

Any claims for damaged items must be reported within 10 days of delivery with photo evidence. Without photo evidence, resolution is at our discretion.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

Return Shipping Cost

Customers are responsible for all return shipping costs (including those under the 30-day money-back guarantee). Original shipping costs are non-refundable. Zovura is not responsible for returned packages until they are successfully delivered to and received by us.

Restocking Fee

Please note that all returned orders are subject to a 20% restocking fee. This means the refund total will be 80% of the order's subtotal.

Incorrect Address Policy

  • Customers are responsible for providing accurate and complete shipping addresses at checkout.

  • We are not responsible for orders lost, misplaced, or returned due to incorrect address information provided by the customer.

  • If a package is returned to us for this reason, a 15% restocking fee will apply, and the original shipping fee is non-refundable.

Risk of Loss

All purchases from Zovura are made pursuant to a shipment contract. This means the risk of loss passes to the customer upon delivery by the carrier. We are not responsible for lost or stolen packages if the tracking status is marked as "Delivered."

General Information

We do not offer refunds or returns if you suspect the items caused an allergic reaction or adverse skin condition. Please review the ingredient list prior to purchase. All reshipments are final sale and cannot be exchanged or returned.

Subscriptions

To cancel a subscription, you must do so before the renewal date by emailing zovuraofficial@gmail.com with your order number. If the request is made after the payment has been processed, that specific shipment will be sent out, but future orders will be cancelled.

Free Gifts

Each order is eligible for a maximum of one (1) free promotional gift. If our system allows multiple free items to be added, only one will be honored and shipped per order.

Shipping Protection

The shipping protection fee is non-refundable once an order is processed. This protection applies only to packages lost or damaged during transit. Once delivered, Zovura is no longer liable for the package.

30-Day Money Back Guarantee

We want you to love your experience with Zovura. We offer a 30-day money-back guarantee on our products. If you're not completely satisfied, you may return the order within 30 days of delivery for a refund, provided that the product is mostly intact (minimal use).

  • If the product has been significantly used or depleted, the return will fall under our standard 10-day return policy for unused items.

  • Our team may request photo evidence to determine eligibility.

  • This program applies only to first-time purchases. Subscription orders are not eligible.

  • We reserve the right to deny eligibility if behavior appears abusive or fraudulent.

Policy Amendments

Zovura reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication.

Acknowledgment

By placing an order with Zovura, you acknowledge and agree to the terms outlined in this Return/Refund Policy.